CARTZ Link guarantees all of our services to have at least 99.9% uptime.
Exceptions
1) Any scheduled downtime or planned maintenance is except from this guarantee.
2) Clients currently in arrears for services do not qualify for SLA claims.
3) Clients participating in malicious activities, thereby causing attacks or counterattacks, do not qualify for SLA claims.
4) Downtime occurring due to natural disasters or DDoS attacks against the network do not count towards the SLA calculations.